Hopefully this tutorial help you get access to the blackberry world once again the links are below:Chrome Extension: https://chrome.google.com/webstore/detai Just reset your phone. before resetting make sure you transfer your files to your computer using blackberry desktop software. once you transfer all your files on your pc, reset your phone. then just put the files back on your phone the it should be ok now i hope this helps. have a nice day :) Standby Mode BLACKBERRY Z10. Turn on your device. Press Power / Lock button.; After you finish: To take your device out of standby mode, swipe up from the bottom of the device screen. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the issue returns after performing a hard reset, then contact technical support for further investigation. Update the BlackBerry Device Software Vay Nhanh Fast Money.

how to reset blackberry q10